In the era of globalization and the Covid-19 pandemic, organizations are required to work virtually, so Leaders are expected to be able to create Organizational Citizenship Behavior (OCB) in maintain and increase work productivity. This study aims to analyze the factors that influence Virtual Leadership and its relationship with OCB, with a quantitative approach using an online questionnaire survey method for 391 respondents. SEM Amos 25.0 is used for data processing, with statistical test results proving that Trust has a significant effect on Virtual Leadership; Emotional Intelligence has a significant effect on Virtual Leadership; Respectful Communication has a significant effect on Virtual Leadership and Virtual Leadership has a significant effect on OCB. The research findings provide evidence that when employees work virtually, leadership is needed that able to manage Trust, Emotional Intelligence and Respectful Communication in an effort to increase OCB to maintain and increase work productivity. This research contributes as a reference for organizational managers who want to improve OCB when working virtually and is also useful for science as a reference for organizational management models to improve employee OCB in the Virtual Works era.
Kata Kunci: OCB; Virtual Leadership; Trusts; Emotional Intelligence; Respectful Communication
URI
https://socialsciencemanagement.com/repo/viewitem/546530709
Bidang ilmu
Manajemen
1Dr. Richard Surungan Hutajulu, 1Yoko, 1Doan MP Siagian, 2Immanoel Gunawan Hutajulu
1Rumah Pikir Indonesia.
2Sebelas Maret University
Email: rumahpikir@socialsciencemanagement.com